FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How long will it take to receive my order?
Processing times may vary depending on the items ordered. Once shipped, most orders arrive within 3-7 business days. You’ll receive a shipping confirmation email with tracking information when your order leaves our warehouse.
Do you offer international shipping?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. For more details, visit our Shipping Policy page at outerknownclothing.com.
Can I change or cancel my order?
We process orders quickly to get them to you ASAP. If you need to make changes, contact us immediately—we’ll do our best to accommodate your request if your order hasn’t shipped yet.
What if my package is lost or stolen?
Once your order is shipped, the carrier is responsible for its delivery. If you’re concerned about your package, use the tracking number provided in your shipping confirmation. For additional assistance, visit outerknownclothing.com.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused, unworn items with tags attached. Some exclusions may apply. For full details, check our Return Policy at outerknownclothing.com.
How do I make a return?
Start your return by visiting outerknownclothing.com and following the instructions on our Returns page. You’ll receive a prepaid return label and instructions for sending your items back.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your payment method and bank processing times.
PRODUCT INFO
Where are your products made?
We work with ethical factories worldwide that meet our strict social and environmental standards. Each product page includes details about its origin.
How do I care for my Outerknown clothing?
Care instructions vary by material. Check the label inside your garment for specific instructions. Generally, we recommend washing in cold water and air drying to maintain quality and reduce environmental impact.
Do you offer repairs?
We design our clothes to last. While we don’t currently offer a repair program, we recommend consulting a local tailor for minor repairs. For significant issues, contact us through outerknownclothing.com.
SUSTAINABILITY
What makes Outerknown sustainable?
We prioritize eco-friendly materials, fair labor practices, and transparent sourcing. Our sustainability initiatives include using recycled materials and reducing water waste in production.
Are your packaging materials sustainable?
Yes! We use recycled and recyclable packaging materials whenever possible to minimize waste.
PAYMENT & PROMOTIONS
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. For a full list, check out at outerknownclothing.com.
How do I use a promo code?
Enter your code at checkout in the designated promo code field. Make sure to apply it before completing your purchase, as we can’t apply discounts after order confirmation.
Do you offer gift cards?
Yes! Digital gift cards are available for purchase at outerknownclothing.com and never expire.
ACCOUNT & TECH SUPPORT
How do I reset my password?
Visit outerknownclothing.com and click “Forgot Password” on the login page. Follow the instructions to reset your password securely.
Why can’t I access my account?
Clear your browser cache and cookies, then try again. If issues persist, contact us through outerknownclothing.com for assistance.
STILL HAVE QUESTIONS?
For anything not covered here, visit outerknownclothing.com for more information. Our team is happy to help!